Introduction

Welcome to NORTEC1 ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your purchase and use of our hot and cold plunge products, including any related accessories, services, and our website (collectively, the "Products" and "Services"). By purchasing or using our Products and Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not purchase or use our Products and Services.

Eligibility

Age Requirement: You must be at least 18 years old to purchase our Products. Minors may use the Products under adult supervision.

Health Requirements: You confirm that you are in good health and do not have any condition that would make the use of our Products harmful. It is your responsibility to consult with a healthcare professional before using our Products.

Orders & Payments

Order Placement: Orders can be placed through our website or authorized dealers. By placing an order, you agree to provide accurate and complete information.

Payment Methods: We accept various payment methods, including credit cards, bank transfers, and other methods specified on our website.

Pricing: Prices for our Products are subject to change without notice. Prices listed at the time of purchase are final.

Taxes and Duties: You are responsible for any applicable taxes, duties, or other governmental fees related to your purchase.

Shipping and Delivery

Shipping: We ship our Products to locations specified on our website. Shipping times and costs will vary based on your location and the shipping method chosen.

Delivery: Delivery dates are estimates and not guaranteed. We are not liable for any delays in delivery due to unforeseen circumstances.

Inspection: Upon receipt, you must inspect the Products for any damage or defects. Any issues must be reported to us within 7 days of delivery.

Returns and Warranty

Returns: Returns are accepted within 30 days of delivery for a full refund (minus a 20% restocking fee), provided the Products are unused, in their original packaging, and in resalable condition. Return shipping costs are your responsibility.

Warranty: Our Products come with a 5 year warranty against defects in materials and workmanship. The warranty does not cover damage caused by misuse, neglect, or unauthorized modifications.

Warranty Claims: To make a warranty claim, contact us with proof of purchase and a description of the defect. We will repair or replace the defective Product at our discretion.

Product Use and Safety

Instructions: You agree to use the Products in accordance with the provided instructions and safety guidelines.

Maintenance: Regular maintenance and cleaning of the Products are required to ensure safe operation. Failure to maintain the Products may void the warranty.

Assumption of Risk: By using our Products, you assume all risks associated with their use, including but not limited to injury, health issues, and property damage.

Limitation of Liability

No Warranty: Except as expressly provided in these Terms, our Products and Services are provided "as is" without any warranties, express or implied.

Liability: To the maximum extent permitted by law, Nortec shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our Products or Services.

Maximum Liability: Our maximum liability for any claim arising from your purchase or use of our Products shall not exceed the purchase price paid for the Product.

Intellectual Property

All intellectual property rights in our Products, website, and marketing materials are owned by Nortec. You may not use, reproduce, or distribute any content without our prior written consent.

Privacy

Data Collection: We collect personal information necessary to process your order and provide our Services. This may include your name, contact information, and payment details.

Data Use: Your personal information will be used in accordance with our Privacy Policy, available on our website. We do not sell or share your information with third parties without your consent.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Products and Services after any changes constitute your acceptance of the new Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms or your use of our Products and Services will be resolved in the courts of Australia.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:

NORTEC1
Penrith
Nortec.hq@gmail.com
+61 430 024 843

By purchasing or using our Products and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.