FAQs
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Discover detailed answers and expert insights to all your questions about our hot & cold plunges.
Product Features, Operation & Maintenance
What temperature range does an NT1 offer?
The NT1 provides a temperature range from 5°C to 41°C.
Can I adjust the flow rate of my NT1 during use?
Yes, with the 3-Speed Variable Rate Flow System, you
can modify the flow rate during use to self-titrate not only around temperature but also thermal layer disruption. Without the 3-speed system, your NT1 comes
with a standard high flow rate for maximum adaptation and benefits.
Can I adjust the temperature of my NT1 during use?
Yes, the temperature of an NT1 can be set between 5°C
and 41°C while in use, allowing for a fully customizable plunge. Note that changing from the highest to the lowest temperature takes between 2-5 hours.
What are the dimensions and sizes of the different NT1 units?
The dimensions and sizes of the NT1 vary depending on
the model. Please refer to our menu bar under the Baths drop-down for specific
measurements for each model.
What is the electrical requirement for an NT1?
All NT1 units require a 240V, 10-amp outlet with RCD.
A dedicated GPO may be necessary depending on your existing electrical load.
Can I place the NT1 plunge outside? Does it come with a cover?
Your NT1 can be placed both indoors and outdoors. It
comes with an insulative spa cover. If placed outside, we highly recommend positioning it in the shade to prevent damage from direct sunlight, which is
not covered under warranty.
Can I change the water easily?
Yes, your NT1 comes raised with a bottom drain. You
can empty the entire plunge in about 15 minutes. The bottom drain connects to a garden hose for easy drainage. Refill time is approximately 15 minutes, depending on water pressure.
How much energy does the NT1 use?
The NT1 plugs into a standard 240V outlet with RCD and
uses 10 amps of regular power. It is efficient at maintaining water
temperature. Our 5.5kW heat pump uses the equivalent of 1.1kW after inversion.
How long does the water take to cool down?
The water cools/heats at roughly 9°C per hour. It can then maintain that temperature 24/7, making it convenient for use at any time.
How often should I change the water in my NT1 Plunge?
We recommend changing the water every 3-4 weeks if used daily for residential purposes. For commercial use, water changes may be necessary daily or weekly based on usage. To extend the time between water changes, rinse off before entering the NT1, especially if coming from a sauna
or exercise.
Do I need any additional equipment to use my NT1?
No, everything you need to use your NT1 is included. Ensure your electrical setup is ready with a 240V, 10-amp outlet with RCD before your NT1 arrives.
Purchase, Shipping & Installation
Do I need professional help to install an NT1?
It is advised to have a team of 4-6 people to assist with the placement of your NT1, which comes fully assembled. Alternatively, you can opt for white glove service,where we place and install your NT1 for an
additional fee.
Can I install my NT1 on an upper floor?
Yes, but keep in mind that the NT1 is heavy,
especially when filled with water, and requires a sturdy surface. If unsure,
consult a structural engineer or professional installer. Some NT1 models hold
as much as 400 liters or more.
How do I ensure a smooth installation?
- Send us a video of the move from curbside to the NT1 placement location. Navigating stairs or narrow hallways may complicate placement.
- Use dollies, a team of 4-6 people, or a crane if necessary.
- Ensure your electrical setup is ready with a 240V, 10-amp GPO with RCD.
- For faster fill-up times, purchase an industrial garden hose and ensure adequate water pressure.
- Consider buying a transfer pump to drain your unit quickly. A quality transfer pump can empty the NT1 in 10 minutes.
Does my NT1 come with leveling feet? How do I make it level to the ground?
No, you must install your NT1 on reasonably level ground, within 5mm over the span of the unit.
How much does shipping cost for an NT1?
Shipping costs depend on the model and location. Curbside freight delivery is estimated at $1,000-$5,000, while white glove service costs between $2,500-$3,000.
What is the lead time for purchasing an NT1?
The lead time is approximately 6 weeks, not including shipping time. Shipping typically takes 1-2 weeks. Lead times are improving, so please inquire when ordering.
Customer Service, Aftercare & Warranty Details
Who do I contact for customer support?
You can contact us directly at +61 430 024 843 or send an email to nortec.hq@gmail.com.
What happens if my NT1 stops working?
- Our customer support technicians can help you troubleshoot.
- We can enlist local hot tub technicians for service.
- We can fly out to service units ourselves. We've got you covered!
Can I order new components long-term?
Yes! Your NT1 is built with spa industry-standard pumps and components, ensuring long-term operational functionality. Replacement parts and service are readily available.
What is the warranty on the NT1?
- NT1 Frame: 5 years with zero maintenance.
- Electrical and Plumbing: 5 years.
- Components: 18-36 months (18 months for the chilling motor and pumps).
- Unions make component swaps simple. Any hot tub technician, plumber, or handyman can replace components easily.